Refund policy

1. Return and Refund Policy

At 29mfch-ik.myshopify.com, operated by YH PROPERTY PTY LTDCOMMUNITY FUND, we take immense pride in curating exceptional wall decor—from intricate hanging art and framed mirrors to functional, stylish wall hooks. We want every piece you purchase to elevate your space effortlessly. However, if an item does not meet your expectations or arrives damaged during transit, our transparent and hassle-free Return and Refund Policy is designed to protect your purchase every step of the way.

30-Day Return Guarantee

We offer a 30-day return window, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition as when you received it—unused, unworn, unmounted, and in its original condition.

  • Wall mirrors and hanging art must have all protective corner wraps, glass shields, and hardware packages intact.

  • Hooks and mounting hardware must include all original screws, anchors, and accessories.

  • The item must be packaged in its original packaging.

  • Proof of purchase (order confirmation, order number, or receipt) is required.

How to Initiate a Return

  1. Contact Us: Reach out to our customer care team via email at [email protected] within 30 days of delivery. Please include your order number, the name of the item you wish to return, and the reason for the return.

  2. Review & Authorization: Once your request is reviewed, we will send you detailed instructions on how and where to send your package. Please do not send items back without contacting us first, as unauthorized returns cannot be processed.

  3. Packaging Your Item: Because wall decor and hanging mirrors contain fragile elements such as glass and detailed frames, please re-pack the product securely using the original protective materials.

  4. Shipment: Send your item to our dedicated return address:

    YH PROPERTY PTY LTDCOMMUNITY FUND

    Attn: Returns Department (Lorraine Mumford)

    10-14 Parade St, Pingelly WA 6308, Australia

Note: Unless the return is due to our error (such as a damaged, defective, or incorrect item), the customer is responsible for paying all direct return shipping costs.

Damaged, Defective, or Incorrect Items

Due to the delicate nature of shipping framed art and wall mirrors, damage during transit can occasionally occur despite our rigorous packaging standards.

  • Immediate Inspection: Please inspect your package immediately upon delivery.

  • Reporting Damage: If your item arrives shattered, cracked, scratched, or damaged, or if you receive the wrong product, contact us at [email protected] within 48 hours of receipt.

  • Required Proof: Please attach clear photos or a short video demonstrating the defect or shipping damage, as well as photos of the outer shipping box and packing label.

  • Resolution: Upon verification, we will immediately send a replacement at no additional charge or issue a full refund, according to your preference.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned:

  • Items marked as Final Sale or bought during clearance promotions.

  • Gift cards.

  • Items damaged due to improper installation, standard wear and tear, or modifications made after delivery.

Refund Processing

Once we receive and inspect your returned item at our Pingelly address, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days.

  • Processing Delays: Please remember it can take some time for your bank or credit card company to process and post the refund to your account statement.

  • Late or Missing Refunds: If you haven’t received a refund after 10 business days of notification, check your bank account again, then contact your payment card issuer. If you still have not received your refund, contact us at [email protected].